When placing an order to buy a TRENDSPLANT product, we will send you a confirmation e-mail with the details of your order (order confirmation). When you place an order with destination to the United Kingdom, Germany, France, Italy or Spain, the legal ownership of the goods is transferred at the time of delivery of the product.
All orders placed before 5pm (GMT +1) will be prepared and sent that same day. Those made later will be prepared and sent the next business day. Those included between Monday and Friday, both included, are considered working days.
The purchase price corresponding to the order will be available on the TRENDSPLANT website, once the payment is confirmed, and can be viewed through the link "My orders", from the issuance of the email. This original purchase order includes delivery costs and VAT.
When placing an order, the place of delivery will be requested, specifying the address, office or center where they wish the product to be delivered. The chosen transport company will inform the client of the reception of the order as well as a means to follow up on it, through the email provided. Each delivery is considered made from the provision of the product to the customer by the carrier, materialized by the control system used by the carrier. It is up to the recipient to check the order at the time of delivery and then make all reservations and claims that are justified; It even has the possibility of rejecting the package, if it had been opened or if it has obvious signs of deterioration.
Reservations and complaints should be directed to TRENDSPLANT by email.
Right of withdrawal of 14 days, exceptions to the right of withdrawal, guarantee of voluntary return and legal guarantee of compliance.
Unless you apply any of the exceptions described below, you may withdraw from your order for no reason within 14 calendar days from the day you or a third party you indicated (other than the carrier) receives the purchased items ( or the last article, component or piece in case of delivery of a good composed of multiple components or pieces), or from the day of conclusion of the contract in the case of services or delivery of digital content not provided on material support (ie , not contained in media such as CD or DVD).
For these purposes, you must inform us of your decision to withdraw your order. You must send your request according to the instructions and forms available on our website and follow the return process. TRENDSPLANT will confirm the receipt of the request by email. It will be sufficient for you to send your communication before the end of the 14-day withdrawal period and return the item.
EFFECTS OF WITHDRAWAL
TRENDSPLANT will reimburse you the price of the product and the ordinary shipping costs corresponding to the cheapest shipping option we offer, no later than the 14 days following the day on which we receive the aforementioned communication. TRENDSPLANT will use the same means of payment that you would have used for the initial transaction, unless another means is expressly agreed upon. In any case, you will not bear any fee that could be derived from said refund. We can withhold reimbursement until we have received the items returned by you or until you provide proof of having returned the items, depending on what occurs first.
Keep in mind that you must return the items following the instructions available on our website within 14 days of the day you notified us of your withdrawal. You must bear the direct costs of returning those items; and you will be responsible for the diminution of the value of the returned goods due to the manipulation of the articles (except when that manipulation was necessary to find out the nature, characteristics and operation of the articles).
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to the delivery of:
Products that do not allow their return due to hygienic or health protection reasons if they have been unsealed after delivery (for example cosmetic products), or that were, after delivery, inseparably mixed with other products;
Sound or video recordings sealed or sealed software if they were unsealed after delivery;
Goods made according to your specifications or clearly customized;
Products that may deteriorate or expire quickly (for example food or perishable products or products subject to the expiration date);
A service, provided that it had already been provided and you had accepted its immediate benefit at the time of your request;
Digital content (including apps, digital software e-books, MP3, etc.) that would not have been delivered in a material medium (that is, not contained in media such as CD or DVD) if you had consented to the execution at the time of delivery , your withdrawal is not possible from that moment;
Daily press, periodicals or magazines with the exception of subscription contracts;
LEGAL CONFORMITY GUARANTEE
Customers in the European Union (except the United Kingdom) will have a two-year after-sale warranty from the date of delivery of the product, for the repair or replacement of products purchased from TRENDSPLANT if they are defective or non-conforming with the announced. You can request a refund or a reduction in the price of the product when the repair or replacement of the product has not taken place in a reasonable time or without major inconveniences for you.
In the case of second-hand products, the guarantee period may be less than two years.
PRICES AND AVAILABILITY
We include in the Website information about the availability of the products we sell, detailing it in the information page of each of the products. We can not offer more accurate information about the availability of a product, beyond what we show on the product information page or elsewhere on the Website. Keep in mind that the estimated delivery times are only estimates. They are not guaranteed delivery times and, therefore, can not be considered safe. When we process your order, we will inform you by email if any of the products included in your order is not available.
The payment of sales is made by bank card. The means of payment accepted are: Visa, Visa Electron, Mastercard, Maestro and Pay-Pal. The purchase price will be charged at the time of confirmation of the purchase. In the event that the POS (Point of Sale Terminal) informs of the denial of the card, the order will automatically be canceled, informing the customer of said cancellation online.
When you place an order for TRENDSPLANT products for international delivery, you may be subject to import duties and taxes, which will be charged at the time the package reaches its destination. The additional expenses due to the customs clearance will be in your account. We have no control over these expenses and we can not predict their amount. Customs policies vary significantly from one country to another. To obtain information on the fees applicable to your country, consult the corresponding customs office. Remember, also, that when you place an order with TRENDSPLANT, formally the law considers you as an importer, and therefore you must comply with all applicable laws and regulations in the country in which you are receiving the goods. Your privacy is a matter of great importance to us, and we are aware of the importance to you of the way in which the information relative to your request is treated and shared. We want our international customers and those who make international shipments of products to be aware that international shipments are subject to inspection and opening by the customs authorities.
To which countries can TRENDSPLANT products be sent?
TRENDSPLANT can make deliveries in all countries of the world.
What are the shipping rates?
Check our current shipping rates in the following here: Shipping policy.
When will I recive my order?
The estimated delivery date for orders to Spain will be in the 24-72h following the completion of the purchase process. In the case of orders destined for Europe, the delivery time for standard shipping is 5-8 days and for express shipments it is 2-3 days. In the case of orders destined to the rest of the world, the delivery time for standard orders will be from 7 to 15 days and for express shipments it will be 2-5 days.
What can I do if I receive a damaged, defective or incorrect product?
If you have received a damaged, defective or incorrect product you can follow our return procedure to return the product. When we have processed your return, we will make a refund.
How can I return my order?
Check our current shipping rates in the following here: Return policy.
In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data (hereinafter "LOPD"), TRENDSPLANT S.L. with CIF B54459532, informs the user that all personal data that you provide us through the web will be incorporated into a file, created and maintained under our responsibility.
Who is responsible for the data
Company name is: TRENDSPLANT S.L.
Registered office: Calle Pintor Cabrera 14,local 18, 03003 Alicante
The activity of this website: venta online de moda.
You can contact at [email protected]
Purpose and use of data
The personal data will be used in order to manage the services offered, process orders, perform administrative tasks, and send technical, commercial or advertising information via ordinary or electronic to its customers or users about products or services that may be of your interest This acceptance will always be revocable. The use of the forms and services of this website is limited to users of legal age. By using any of them, you guarantee that you comply with this requirement and accept the consequences that arise if not.
Third party service
Hosting: Soluciones Web On Line S.L. – CIF B04437729 C/ Hermanos Machado 19, Roquetas de Mar - Almería
Email Marketing Provider: Mailchimp Gorup LLC, 675 Ponce de León Ave NE Atlanta.
Chat platform: Zendesk, Inc. 1019 Market Street. San Francisco, CA 94103, United States.
The ARCO rights (Access, Rectification, Cancellation and Opposition) guarantee the control of the personal data of the users and impose a series of obligations that a third party must respect.
These rights are regulated by the Organic Law 15/1999 on the Protection of Personal Data (LOPD).
What do ARCO rights include?
- Right of access: the user is entitled to contact the person responsible for the file in which their data are stored, in order to request the following information:
- If the personal data are being treated.
- The purpose of said treatment.
- Information on the origin of the data and the transfers made or planned to be made to third parties.
- Right to rectification and cancellation: the owner of the data may request the person responsible for the file to rectify their data in case of any inaccuracy, incompleteness, inadequacy or excessiveness. In addition, the owner can request that their personal data be canceled.
- Right of opposition: the user can object to a third party using their personal data for any treatment. It is a legal tool.
You can exercise your ARCO Rights, by contacting the e-mail [email protected] or by phone on 966 231 254. You can exercise any of the rights: Access, Rectification, Cancellation and Opposition, contemplated in the LOPD, as well as the request of not receiving advertising, or commercial communications, etc.
We will process your request and once it is resolved, we will inform you of its resolution.