SHIPPING

Please consider that we ship from Spain and we follow this holiday calendar.

SHIPPING FAQ

Check details on how to qualify for free shipping and detailed transit times and costs on map above.
Please wait 24-48 hours after the established delivery time, as packages are sometimes scanned early or accidentally delivered to a neighbor. If your package has not yet been located after the above time period, please feel free to contact us for help.
Tracking numbers are generated immediately when your shipping label is created. Please allow 1 to 2 business days from this date to track updates.
We are trying to avoid contact during this crazy times so it is not possible to pick up online orders in our physical store at this time.
All our shipments depart from our HQ in Spain.
If you need to make these types of changes, please contact us or call our customer service, so we can process the changes manually, we will do everything we can to help you with these changes, it's our job!
Only orders coming from the EEC (European Economic Community) will be charged with 21% taxes, the rest of the orders coming from outside Europe will be invoiced tax free. This way, if your order is coming from outside Europe you will be responsible for any taxes, customs or any other expenses that your country's customs agency might consider apply. At the time of the arrival you might be required to pay to liberate the goods. Trendsplant is not responsible for the payment of these obligations. We recommend contacting your local customs agency to get proper and further info about this topic.
Orders placed before 13h from Monday to Friday are handled and shipped on the same day. All domestic orders with free shipping are shipped via Correos Express and have a maximum delivery time of three working days from the date of shipment. All orders of the European Economic Community with Standard Shipping have an estimated delivery time of 7 business days, except the ones with express shipping that delivers within 48 hours from the date of shipment.
Every order we ship will generate an email with your tracking number.
Trendsplant is not responsible for shipping delays caused by unexpected circumstances such as adverse weather conditions or natural disasters. Similarly, we are not responsible for issues such as delays in the release from your local customs agency. In cases like these , please contact directly the agency responsible for the shipping, or contact our customer service
Currently we ship worldwide, but in some countries we are forced to send orders with UPS Express because of previous problems with some deliveries.

Trendsplant is not responsible for the payment of any customs, taxes or fees imposed by your country of residence.
Unfortunately, we can not ship to a PO Box.
In case the courier can not deliver a package because of an incorrect address, the refusal of the customer to pay taxes and fees or multiple attempts to reach the customer at the delivery point without success, Trendsplant is not responsible for the payment of return shipping costs charged by the courier (which includes any unpaid customs duties or taxes). Besides this, Trendsplant is not responsible for the costs incurred in re-shipment of goods to the customer. In cases like thes , the customer is responsible for all shipping costs associated with returned packages due to failed delivery.

RETURNS POLICY

In the unlikely event that you don’t like our products or you would like a different size or style you have to request a return and place a new order for the new items.

In case you used Paypal as your payment method you qualify for a FREE RETURN, read more on how to do this following this link.

To request a return please click: START MY RETURN NOW

Eligible items can be returned for a full or partial refund in the form of payment originally used by the client. You have 30 days from the date of receipt of your order to request a refund.

Policy Requirements

We reserve the right to refuse a refund if the merchandise is not in the same condition it was sent, in its original packaging and labeled. Items received that do not meet these standards will be returned to the customer.

RETURNS FAQ

Sure! You can return or change your order at our official Trendsplant Stores.
Returns are accepted cosidering that the products meet the return standards in terms labeling and packaging and the items have not been used. You can request your return by clicking here: START MY RETURN NOW
Returns in Spain are free. For orders coming the rest of the world, customers are responsible for the shipping costs. You can make the return wether using your carrier (we will refund the products sent, after review) or use our carrier (we will deduct the shipping cost from the refund, after being reviewed). START MY RETURN NOW
No, in order to choose a different item you will need to place a new order for that(those) item(s). START MY RETURN NOW
FREE RETURNS WHEN PAYING WITH PAYPAL

If you used Paypal to make your purchase your items at Trendsplant we can now offer completely free returns through their 'returns on Paypal' service.

All you need to do when you want to return the item is visit the following page to activate the service (https://www.paypal.com/webapps/mpp/refunded-returns), return the item and complete their return refund form to receive your return postage refunded directly into your Paypal account.

This service is open to PayPal users in any of the following countries:

Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Malta, Norway, Netherlands, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, USA and UK

There is a maximum refund of returns postage of €30/£15 and a maximum of 12 returns per year per customer.

For the full Terms and Conditions of this offer please click here

START MY RETURN NOW

CONTACT US HERE (we promise to answer you within 24h working hours)

OR CALL US HERE: +34 644 586 299

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