Please consider that we ship from Spain and we follow this holiday calendar.
In the unlikely event that you don’t like our products or you would like a different size or style you are in charge of shipping the parcel back to us. In case you used Paypal as your payment method you qualify for a FREE RETURN, read more on how to do this following this link.
Please, follow these simple steps on our website:
1 Access your account with your username and password
2 Click on my orders
3 Select the order that includes the products you want to change or return by clicking on details
4 Check the boxes corresponding to the products you want to change or return
5 To help us improve, please tell us the reason for the change or return
6 Click on request change/return
7 We will receive a notification to begin the process, and send you an email explaining the rest to proceed with it
The Return Address is:
Avenida de Zodiaco 28, 03006, Alicante (Spain)FREE RETURNS WHEN PAYING WITH PAYPAL
If you used Paypal to make your purchase your items at Trendsplant we can now offer completely free returns through their 'returns on Paypal' service.
All you need to do when you want to return the item is visit the following page to activate the service (https://www.paypal.com/webapps/mpp/refunded-returns), return the item and complete their return refund form to receive your return postage refunded directly into your Paypal account.
This service is open to PayPal users in any of the following countries:
Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hong Kong, Hungary, India, Ireland, Israel, Italy, Latvia, Lithuania, Malaysia, Malta, Norway, Netherlands, Poland, Portugal, Romania, Russia, Singapore, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, USA and UK
There is a maximum refund of returns postage of €30/£15 and a maximum of 12 returns per year per customer.
For the full Terms and Conditions of this offer please click here
CONTACT US HERE (we promise to answer you within 24h working hours)
OR CALL US HERE: +34 644 586 299