We don’t usually restock seasonal items. We do restock constantly the "classics" and "essential" collections.
24/48h in Spain and 7/8 days for international orders. (depending on the shipping method you chose). You find out more here
You should have recieved an email with your tracking info (check spam), if you don’t have it, please contact our customer service.
Correos Express for Spain, GLS and UPS for International orders.
Our pre-order items are subject to a discount but they are made based on demand, this means that you will always find and estimated shipping date next to the add to cart button when you purchase it.
We recommend using our size assistant, if you are still not sure check our size chart and compare it with a product at home. If you still have doubts, you can always order two sizes and then return one.
Access the requests panel and request for exchange/return, you will receive an e-mail with the following steps.
We ship to the Balearic Islands, unfortunately not to the Canary Islands yet.
+34 644 586 299 (you can also use whatsapp). Monday-Friday 8-18h
Of course, as long as the order has not left our warehouse.
You can do it from your control panel, in case of doubts, notify us and we will proceed with the delete of all your data .
Probably when you placed the order, they were sold out and you did not see the advice on the date they were going to be shipped located near the add to cart button, if you think the wait is too long, you can cancel your order at no cost by contacting us here.